Return Policy

1. Introduction

At Rajkamal Furniture, customer satisfaction is our priority. This Return Policy outlines the conditions under which products may be returned, replaced, or addressed for complaints.

2. Eligibility for Returns

  • 1. Products must be reported for return within a reasonable time after delivery.
  • 2. Items must be unused, in original condition, and with original packaging.
  • 3. Proof of purchase or invoice is required for all return requests.

3. Non-Returnable Items

  • 1. Custom-made, made-to-order, or specially designed furniture items.
  • 2. Products damaged due to misuse, improper handling, or unauthorized modification.
  • 3. Items showing normal wear and tear.

4. Damaged or Defective Products

If a product is received in damaged or defective condition, customers must notify Rajkamal Furniture immediately upon delivery or within the specified reporting period. After inspection, we will arrange a repair, replacement, or suitable resolution.

5. Return Process

  • 1. All return requests must be initiated through our official communication channels.
  • 2. Returns will be accepted only after inspection and approval by Rajkamal Furniture.
  • 3. Unauthorized returns will not be accepted.

6. Refunds

Refunds, if applicable, will be processed after successful inspection of the returned product. Refunds will be made through the original payment method or as agreed upon, subject to company approval.

7. Shipping Costs

  • Return shipping costs may be borne by the customer unless the return is due to manufacturing defects or company error.
  • Original shipping and handling charges are non-refundable.

8. Institutional & Bulk Orders

Returns for institutional, bulk, or government orders are governed by mutually agreed terms, contracts, or tender conditions.

9. Changes to Return Policy

Rajkamal Furniture reserves the right to update or modify this Return Policy at any time without prior notice.

10. Contact Us

For any return-related queries or assistance, please contact Rajkamal Furniture through our official communication channels.